I don't remember the exact location under the SysConfig but if you search the archive (probably for rich text would be good) I asked the question back when 3.x was released. L. Marshall -- Sent from Havelock, NC On Sep 14, 2010 3:35 AM, Daniel Maher <dma+otrs@witbe.net> wrote: On 09/14/2010 12:18 AM, Take wrote: > However there's a small feature which I couldn't turn off, so is it > possible to configure OTRS to use only plaintext mails instead of html > ones? HTML doesn't give us any additional perk and most of the times > it's more annoying than useful. While i don't have an answer for your question, i would like to bump it : disabling HTML emails would be great for us as well.