"Authentication succeeded, but no customer record is found in the customer backend" error using LDAP
Hi all, Last week I posted this question already but I thought it was related to another problem that is solved now.. The only major problem I still have is that new users (created in Active Directory less than 2 years ago) can't log in to OTRS as customers. I updated OTRS a couple of times and I didn't notice this problem before, so I don't know exactly which update caused this problem, but customers that used OTRS before are able to log on, but newer users can't. We use LDAP to sync the users with AD and seeing the error message (Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator.), LDAP seems to work fine, but somehow users are not put into the database, or am I wrong? Can someone help me out with this? Met vriendelijke groet / Kind regards / Mit freundlichem Gruß, _______________________________________________________________ Erik van Ast (MCSE / MCSA Messaging) SUZO-HAPP GROUP | System Administrator Office: +31-(0)186-643333 | Fax: +31-(0)186-643377 Erik.van.Ast@suzohapp.nl mailto:Erik.van.Ast@suzohapp.nl | www.suzohapp.nl http://www.suzohapp.nl/ _______________________________________________________________ Please visit our new ecommerce website http://eu.suzohapp.com And we need your opinion! Please rate your experience at http://eu.suzohapp.com/survey
Last week I posted this question already but I thought it was related to another problem that is solved now.. so why did you post it again? You received an answer that was related to your question then.
On Mon, Aug 5, 2013 at 4:17 AM, Erik van Ast
Hi all,****
** **
Last week I posted this question already but I thought it was related to another problem that is solved now..****
The only major problem I still have is that new users (created in Active Directory less than 2 years ago) can’t log in to OTRS as customers. I updated OTRS a couple of times and I didn’t notice this problem before, so I don’t know exactly which update caused this problem, but customers that used OTRS before are able to log on, but newer users can’t.****
We use LDAP to sync the users with AD and seeing the error message (Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator.), LDAP seems to work fine, but somehow users are not put into the database, or am I wrong?****
** **
Can someone help me out with this?****
** **
Met vriendelijke groet / Kind regards / Mit freundlichem Gruß, _______________________________________________________________ [image: image001] Erik van Ast (MCSE / MCSA Messaging) *SUZO-HAPP GROUP* | System Administrator *Office:* +31-(0)186-643333 | *Fax:* +31-(0)186-643377 Erik.van.Ast@suzohapp.nl | www.suzohapp.nl _______________________________________________________________ [image: cid:image002.gif@01C927C8.F29B8270] [image: cid:image003.gif@01C927C8.F29B8270] ****
** **
Please visit our new ecommerce website http://eu.suzohapp.com
And we need your opinion! Please rate your experience at http://eu.suzohapp.com/survey
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You have to check your LDAP configuration y Sysconfig. Look for LDAP and it
will direct you to the FrontEnd::Customer::Auth, there you most likely have
it pointing to the DB, also check all the related variables there.
Regards
2013/8/5 Erik van Ast
Hi all,****
** **
Last week I posted this question already but I thought it was related to another problem that is solved now..****
The only major problem I still have is that new users (created in Active Directory less than 2 years ago) can’t log in to OTRS as customers. I updated OTRS a couple of times and I didn’t notice this problem before, so I don’t know exactly which update caused this problem, but customers that used OTRS before are able to log on, but newer users can’t.****
We use LDAP to sync the users with AD and seeing the error message (Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator.), LDAP seems to work fine, but somehow users are not put into the database, or am I wrong?****
** **
Can someone help me out with this?****
** **
Met vriendelijke groet / Kind regards / Mit freundlichem Gruß, _______________________________________________________________ [image: image001] Erik van Ast (MCSE / MCSA Messaging) *SUZO-HAPP GROUP* | System Administrator *Office:* +31-(0)186-643333 | *Fax:* +31-(0)186-643377 Erik.van.Ast@suzohapp.nl | www.suzohapp.nl _______________________________________________________________ [image: cid:image002.gif@01C927C8.F29B8270] [image: cid:image003.gif@01C927C8.F29B8270] ****
** **
Please visit our new ecommerce website http://eu.suzohapp.com
And we need your opinion! Please rate your experience at http://eu.suzohapp.com/survey
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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net
participants (3)
-
Alvaro Cordero -
Erik van Ast -
Gerald Young