Windows Install - Service Unavailable
Service Unavailable Okay, I am trying to install otrs on a windows 2003, IIS6, Sql2005 and Activestate Perl. So what I did was. 1) I Downloaded the source install for window from http://ftp.otrs.org/pub/otrs/otrs-2.2.5.zip 2) I used the mssql scripts inside it to create the otrs database, I changed all references in the scripts from system_user to systen_users since mssql complained that system_user is a key word. 3) I prepared the necessary IIS virtual directories as described in the otrs faq ( http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=123 ) 4) I donwloaded and install per Activestate 5.8 and installed all the extra packages for otrs ( okay to do this i kinda cheated I downloaded and installed using the windows installer on a different machine copied the packaged folder from it and used as a repository and installed all the extra packages from it, this is atfer i failed to get all the extra packages for perl 5.10 5) Created the Config.pm file and fixed it according the instructions here http://www.mail-archive.com/otrs@otrs.org/msg20036.html 6) Downloaded, installed and started cronw (cron for windows) - I didnt do much else, this is the step i have most doubts about, since i didnt modify anything in the otrs files to point to cron or anything in cron to point to otrs I think this is all, but sadly it failled http://localhost/otrs/index.pl return a page with the message Service Unavailable I am for now out of ideas! I dont know why the official documentation dont describe the manual install for windows since I am sure many ppl will want to install otrs under the same setup that I have, the windows setup easy as it is, is only for mysql and apache! I have to use windows and sql 2005, its our company standard, I dont have a choice. If someone can supply simple steps, or if the developers can fix the official docs, it will be strongly appreciated
Hi,
Service Unavailable
Okay, I am trying to install otrs on a windows 2003, IIS6, Sql2005 and Activestate Perl.
So what I did was. 1) I Downloaded the source install for window from http://ftp.otrs.org/pub/otrs/otrs-2.2.5.zip 2) I used the mssql scripts inside it to create the otrs database, I changed all references in the scripts from system_user to systen_users since mssql complained that system_user is a key word.
Are you using an ODBC connection? Or did you use another DB connection string? You can send me your DB connect string so I can evaluate it.
3) I prepared the necessary IIS virtual directories as described in the otrs faq ( http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=123 http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=123 ) 4) I donwloaded and install per Activestate 5.8 and installed all the extra packages for otrs ( okay to do this i kinda cheated I downloaded and installed using the windows installer on a different machine copied the packaged folder from it and used as a repository and installed all the extra packages from it, this is atfer i failed to get all the extra packages for perl 5.10
The only current working version of ActiveState Perl, in conjunction with OTRS, is 5.8 build 819. You must completely uninstall The 5.10 and reinstall the correct version. Additionally you must allow the Perl CGI script to be run on your server. As a standard, this is set to be blocked by the IIS. Look for the ISAPI/CGI restriction list, it is the last folder in the mmc. (not sure about the actual name of this settings folder)
5) Created the Config.pm http://Config.pm file and fixed it according the instructions here http://www.mail-archive.com/otrs@otrs.org/msg20036.html
In this example the user table was set to system_user2. Please make sure this systen_users in your Config.pm. The next version of the Admin Manual will include the manual installation of otrs IIS6 on W2K3 Server with ActiveState. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
On 1/30/08, Shawn Beasley
3) I prepared the necessary IIS virtual directories as described in the otrs faq ( http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=123 .... Additionally you must allow the Perl CGI script to be run on your server. As a standard, this is set to be blocked by the IIS. Look for the ISAPI/CGI restriction list, it is the last folder in the mmc. (not sure about the actual name of this settings folder)
This was exactly whats missing, not OTRS is working :))) on window 2003, IIS 6.0, Sql 2005 activestate perl 5.8 build 822 thanks all for the help My next step should be to figure out how to setup OTRS to aithenticate against the windows active directory of the firm I work at (i.e. the network accounts) The next version of the Admin Manual will include the manual
installation of otrs IIS6 on W2K3 Server with ActiveState.
This is great it will surely save many people a lot of time surfing around collecting bits and pieces from all over the net :))
participants (2)
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Shawn Beasley -
Tcl Warrior