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[Company_Name#] Re:

try this:

Just for the records as I don´t know how to solve this: Company_Name

should >also

be replaced?

The Company_Name is just plain text. I tried *SUBJECT[20]* tag, and it worked, but I still cant put that "Re:" in the middle, between the two tags for ticket number and customer email subject... its just as if it never was there... any suggestions?

Tried it many more times with different tags... I sent a letter to the otrs mail with the following subject: "This is a test letter." and recorded different replies, depending on which tags I used... For the results I edited the SUBJECT field of >> Admin :: Auto Response :: any auto-reply ticket type, and then chose that ticket for the auto-reply function in >> Admin :: Auto Response <-> Queue :: auto-reply So... this is what I received... [Company_Name#: ] Re: Sends this: [Company_Name#: 1000612] Re: [Company_Name#: ] Re: Sends this: [Company_Name#: 1000612] [Company_Name#: ] Re: Sends this: [Company_Name#: 1000612] This is a test letter. Re: Sends this: [Company_Name#: 1000612] This is a test letter. I'm confused really... one thing that I think of, is that OTRS doesn't support more than one tag in the subject field. But on the other hand... why doesn't it show the "Re:" when I use only one tag? And how can I put it in between the Ticket number and the subject of the ticket? In the end, using the above examples I want to have this in the auto-reply emails: [Company_Name#: 1000612] Re: This is a test letter.