Dear Friend: And now I begin to study ITSM - Config Item function, but I need to define a field for file upload and save, does anyone could tell me that ITSM(1.091 Version) could fulfill this requirment. Best Regards Wayne N Zhang _________________________________________________________________ Windows Live Photo gallery 数码相机的超级伴侣，轻松管理和编辑照片，还能制作全景美图！ http://get.live.cn/product/photo.html

Hi,

Hi,

In my version of OTRS i needed a way for agent to create simple ticket (without email or phone) so i patched OTRS to do that by copying what is done for phone ticket and adding a new icon in the top bar.

I don't know if it's the best way to do that but this is what i've done...

It is one way, but you do not need a phone to make a phone ticket, and an email ticket only creates a ticket, as in the phone ticket, and sends an email to the customer that is having the problem. So, I am still a little confused, but I am glad you got it working.

2008/3/13, Glaab, Achim :

...

Hello

I have got a little problem.

When I am logged in as an agent to OTRS. There is only the possibility to compose new phone or email tickets. Is there a possibility to compose "customer" tickets w/o the email / phone status?

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