Antw: Upgrading from 2.4.9 to 3.0.3: pain
We have also a lot of pain with the move to 3.0.3. http://forums.otrs.org/viewtopic.php?f=35&t=6831 I did not manage to solve the problem by now. If you have any solution please mail. Mit freundlichen Grüßen __________________________________ Björn Wahl Leiter EDV-Abteilung Betriebswirt Fachrichtung Wirtschaftsinformatik St.-Marien Hospital Borken GmbH Am Boltenhof 7 - D-46325 Borken Telefon: +49 (0) 2861 97 - 1125 Telefax: +49 (0) 2861 97 - 5 1122 bjoern.wahl@hospital-borken.de www.hospital-borken.de
Aron Rotteveel 07.12.10 10.42 Uhr >>> Hi,
I have just *tried* upgrading from 2.4.9 to 3.0.3 but found it to be a great pain. I have manually plowed through the database and ZZZAuto.pm to change our default theme to 'Standard' again to make the basics work, but after that it seems that I am left with a completely unusable installation. I can not click anything except for the tickets in the dashboard view. When I get in the ticket screen, I can no longer click *anything*. Not the menus, not the ticket/conversation options, nothing. My bet is this is caused by overusage of JavaScript and not providing a fallback. If this is the case, this should really be re-thought. The interface does not really feel that intuitive compared to 2.x and the use of JavaScript I have seen so far does not really improve it, especially if it is the cause for errors like these. I have tested this in Google Chrome, Firefox 3.6 and IE8. None of them work. My Firebug console shows the following JavaScript error in the ticket detail screen: printStackTrace is not defined (/js/Core.App.jsm, line 42) I have this can be fixed soon. -- Best regards / Met vriendelijke groet, Aron Rotteveel Registergericht : Amtsgericht Coesfeld Registernummer : HR B 4914 Vertretungsberechtigter Geschäftsführer: Dipl.-Kfm. Christoph Bröcker Umsatzsteuer-Identifikationsnummer gem 27 a Umsatzsteuergesetz: DE 307/5937/0049 Aufsichtsrat: Herr Hubert Vennemann (Vorsitzender)
Hi,
Thanks for the reply, although my German is not spectacular. Considering the
problems and path OTRS is currently taking I'll probably reconsider
switching support solutions again. It is just way too much hassle. A product
should just work without taking so much time to configure.
--
Best regards / Met vriendelijke groet,
Aron Rotteveel
2010/12/7 bjoern wahl
We have also a lot of pain with the move to 3.0.3.
http://forums.otrs.org/viewtopic.php?f=35&t=6831
I did not manage to solve the problem by now. If you have any solution please mail.
Mit freundlichen Grüßen
__________________________________
Björn Wahl Leiter EDV-Abteilung Betriebswirt Fachrichtung Wirtschaftsinformatik
St.-Marien Hospital Borken GmbH Am Boltenhof 7 - D-46325 Borken Telefon: +49 (0) 2861 97 - 1125 Telefax: +49 (0) 2861 97 - 5 1122 bjoern.wahl@hospital-borken.de www.hospital-borken.de
Aron Rotteveel 07.12.10 10.42 Uhr >>> Hi,
I have just *tried* upgrading from 2.4.9 to 3.0.3 but found it to be a great pain. I have manually plowed through the database and ZZZAuto.pm to change our default theme to 'Standard' again to make the basics work, but after that it seems that I am left with a completely unusable installation.
I can not click anything except for the tickets in the dashboard view. When I get in the ticket screen, I can no longer click *anything*. Not the menus, not the ticket/conversation options, nothing. My bet is this is caused by overusage of JavaScript and not providing a fallback. If this is the case, this should really be re-thought. The interface does not really feel that intuitive compared to 2.x and the use of JavaScript I have seen so far does not really improve it, especially if it is the cause for errors like these.
I have tested this in Google Chrome, Firefox 3.6 and IE8. None of them work. My Firebug console shows the following JavaScript error in the ticket detail screen: printStackTrace is not defined (/js/Core.App.jsm, line 42)
I have this can be fixed soon.
-- Best regards / Met vriendelijke groet,
Aron Rotteveel
Registergericht : Amtsgericht Coesfeld Registernummer : HR B 4914 Vertretungsberechtigter Geschäftsführer: Dipl.-Kfm. Christoph Bröcker Umsatzsteuer-Identifikationsnummer gem 27 a Umsatzsteuergesetz: DE 307/5937/0049 Aufsichtsrat: Herr Hubert Vennemann (Vorsitzender)
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Thanks for starting this thread, I have a 2.4.9 setup that is working, though it took me a few tries to get upgraded from 2.3.3 where we had been for years. I've been considering eventually trying to switch to 3.0, but this thread encourages me to consider staying where we're at. -- Wes Plate wes@automaticduck.com http://www.automaticduck.com/ On Dec 7, 2010, at 1:59 AM, Aron Rotteveel wrote:
Thanks for the reply, although my German is not spectacular. Considering the problems and path OTRS is currently taking I'll probably reconsider switching support solutions again. It is just way too much hassle. A product should just work without taking so much time to configure.
I guess I've been out of the loop on this thread - what were the troubles
going on with upgrading to 3.0? I am running a Windows setup and didn't
have much trouble upgrading.
Win 2008x64
IIS7
SQL 2005
I just ran the installation file - skipped the web based setup, ran the
update SQL scripts, copy and pasted my old config.pm settings and was up
and running in less than 30mn.
Nathan Campbell
Dallas Symphony Orchestra
On 12/7/10 3:17 PM, "Wes Plate"
Thanks for starting this thread, I have a 2.4.9 setup that is working, though it took me a few tries to get upgraded from 2.3.3 where we had been for years. I've been considering eventually trying to switch to 3.0, but this thread encourages me to consider staying where we're at.
-- Wes Plate wes@automaticduck.com http://www.automaticduck.com/
On Dec 7, 2010, at 1:59 AM, Aron Rotteveel wrote:
Thanks for the reply, although my German is not spectacular. Considering the problems and path OTRS is currently taking I'll probably reconsider switching support solutions again. It is just way too much hassle. A product should just work without taking so much time to configure.
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On Dec 7, 2010, at 1:59 AM, Aron Rotteveel wrote:
Thanks for the reply, although my German is not spectacular. Considering the problems and path OTRS is currently taking I'll probably reconsider switching support solutions again. It is just way too much hassle. A product should just work without taking so much time to configure.
Too much hassle -- compared to what? Work for whom, or for what? I doubt your process is like mine, and I don't intend to engineer a business around the peculiarities of a support tool. I guess I'd be interested in what you think it *should* do instead of what it does.
Hi Björn and Aron, this seems to be caused by JavaScript errors. Can you please post a) your Kernel/Config/ZZZAuto.pm b) the generated HTML code of your Dashboard Btw, we improved the UPGRADING instructions file, the improvements will be in the next release of OTRS, 3.0.4. Please see http://source.otrs.org/viewvc.cgi/otrs/UPGRADING?view=markup and check if there is anything that might apply to you. Regards, mg Am 07.12.10 10:45, schrieb bjoern wahl:
We have also a lot of pain with the move to 3.0.3.
http://forums.otrs.org/viewtopic.php?f=35&t=6831
I did not manage to solve the problem by now. If you have any solution please mail.
Mit freundlichen Grüßen
__________________________________
Björn Wahl Leiter EDV-Abteilung Betriebswirt Fachrichtung Wirtschaftsinformatik
St.-Marien Hospital Borken GmbH Am Boltenhof 7 - D-46325 Borken Telefon: +49 (0) 2861 97 - 1125 Telefax: +49 (0) 2861 97 - 5 1122 bjoern.wahl@hospital-borken.de www.hospital-borken.de
Aron Rotteveel 07.12.10 10.42 Uhr >>> Hi,
I have just *tried* upgrading from 2.4.9 to 3.0.3 but found it to be a great pain. I have manually plowed through the database and ZZZAuto.pm to change our default theme to 'Standard' again to make the basics work, but after that it seems that I am left with a completely unusable installation.
I can not click anything except for the tickets in the dashboard view. When I get in the ticket screen, I can no longer click *anything*. Not the menus, not the ticket/conversation options, nothing. My bet is this is caused by overusage of JavaScript and not providing a fallback. If this is the case, this should really be re-thought. The interface does not really feel that intuitive compared to 2.x and the use of JavaScript I have seen so far does not really improve it, especially if it is the cause for errors like these.
I have tested this in Google Chrome, Firefox 3.6 and IE8. None of them work. My Firebug console shows the following JavaScript error in the ticket detail screen: printStackTrace is not defined (/js/Core.App.jsm, line 42)
I have this can be fixed soon.
-- Best regards / Met vriendelijke groet,
Aron Rotteveel
Registergericht : Amtsgericht Coesfeld Registernummer : HR B 4914 Vertretungsberechtigter Geschäftsführer: Dipl.-Kfm. Christoph Bröcker Umsatzsteuer-Identifikationsnummer gem 27 a Umsatzsteuergesetz: DE 307/5937/0049 Aufsichtsrat: Herr Hubert Vennemann (Vorsitzender)
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-- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann Steigern Sie Ihre Effizienz um 30% - mit OTRS Help Desk 3.0: http://www.otrs.com/
participants (6)
-
Aron Rotteveel -
bjoern wahl -
David Boyes -
Martin Gruner -
Nathan Campbell -
Wes Plate