Hi, In the agent dashboard Is there a way to show tickets with an unlocked status? In the AgentDashboardTicketGeneric.dtl file in C:\Program Files\OTRS\OTRS\Kernel\Output\HTML\Standard I found this part that shows Locked Tickets: <!-- dtl:block:ContentLargeTicketGenericFilter --> <tr> <td class="small" width="70%"> $Text{"Locked Tickets"} ($QData{"Locked"})</a> <tr> So, how can I edit this file in order to show unlocked tickets too? Thanks you very much Alessandro