hi, i am using otrs 2.2 on debian system, i have set the following parameter in the auto response to send the username & password to customer, Login: Password: It is passing the UserLogin correctly, but not UserPassword. means passing the wrong password as, Password: goKW7Vf/VqbmM (as the right password is go123456) i think it is in encoded form or a garbage value. plz help thanks. -- regards: Amanpreet Singh