We are currently evaluating OTRS. The solution appears to be very good except the lack of robust reporting tools. I'm sorry to ask this question if it has already been answered before - What are the plans to add more reporting features in the future? Has someone created any tools for reporting other than the basic features shown in the OTRS demo? Any information in this area would help us evaluate this great solution. Thank you. Travis Murdock Cloudmark, Inc. travis@cloudmark.com _____ I've stopped 13,523 spam messages. You can too! Get your free, safe spam protection at www.cloudmark.com http://www.cloudmark.com/spamnet?v1 http://www.cloudmark.com/ -----Original Message----- From: Covert, Jake [mailto:jake.covert@eds.com] Sent: Tuesday, April 08, 2003 7:42 AM To: otrs@otrs.org Subject: RE: [otrs] Stock Reports Any possibility on advanced reports or statistics capabilities making it into version 1.1? Thanks, Jake Covert www.jakecovert.com
On Tue, Apr 08, 2003 at 06:24:34PM -0700, travis@cloudmark.com wrote:
We are currently evaluating OTRS. The solution appears to be very good except the lack of robust reporting tools. I'm sorry to ask this question if it has already been answered before - What are the plans to add more reporting features in the future? Has someone created any tools for reporting other than the basic features shown in the OTRS demo?
There are no special plans for stats features. Maybe you and all other people post a list of wanted default stats. And I put it on the TODO list. However, you still have the possibility to generate your own custom stats by using the SQL database. A database picture is in the CVS (http://otrs.org/cgi-bin/cvsweb.cgi/otrs/doc/otrs-database.dia).
Travis Murdock
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson
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Martin Edenhofer -
travis＠cloudmark.com