hide priority on customer intreface
Hello i want to hide priority on customer interface, ideas welcome. Julio Angulo Telf.: +51 1 4150300 anexo: 1468 Movil: +51 997066155
Hiding it from view completely or hiding the option for the customer to set
the priority?
To hide it completely you would need to manually edit the DTL files which
generate the customer interface and remove the code which displays the
priority. To prevent them from setting the priority you can disable the
option within Sysconfig.
Steve
On 30 December 2011 14:07, DM_Julio Angulo
Hello i want to hide priority on customer interface, ideas welcome.
Julio Angulo Telf.: +51 1 4150300 anexo: 1468 Movil: +51 997066155
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Sorry I found the answer! Go to: Config Options: Ticket -> Frontend::Customer::Ticket::ViewNew On: Ticket::Frontend::CustomerTicketMessage###Priority: Change: "NO" Its all, simple... thnaks -----Mensaje original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de DM_Julio Angulo Enviado el: Viernes, 30 de Diciembre de 2011 09:07 a.m. Para: User questions and discussions about OTRS. Asunto: [otrs] hide priority on customer intreface Hello i want to hide priority on customer interface, ideas welcome. Julio Angulo Telf.: +51 1 4150300 anexo: 1468 Movil: +51 997066155 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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DM_Julio Angulo -
Steven Carr