AFAIK customers can't use the App, it's for agent actions only. Customers have the web portal which works on any device. Steve On 9 July 2013 15:15, KalyanaChakravarthy MP wrote:

Hi All,

OTRS DS Helpdesk Application installed in mobile . OTRS Agent login working fine. but Customer user login not working .

i am used agent login

name: test url : www.mysite.com/otrs/json.pl username: xyz password : *****

i tryed customer login same way but not working

I use url : www.mysite.com/otrs/json.pl (customer.pl) user name and password is correct only but Error showing ur " Auth for user XXX failed!”.

Anyone know ,update customer views login.

Thank you & Regards,

Kalyana chakravarthy M .P,

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