Put on Search-box in Sysconfig Frontend::Agent::Ticket::ViewNote . It´s under Ticket-group. -Annika- -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of TechFan Sent: 31. toukokuuta 2010 15:45 To: User questions and discussions about OTRS. Subject: Re: [otrs] Next State to Note I would like that as well. . .but I don't have a Frontend::Agent::Ticket section?? ----- Original Message ----- From: Nils Leideck - ITSM To: "User questions and discussions about OTRS." Sent: Monday, May 31, 2010 10:02:51 PM Subject: [otrs] Next State to Note

Hi,

On 31.05.2010, at 13:53, Annika Liikanen wrote:

...

Is it possible to add Next State box to Ticket Note?

Yes,

SysConfig -> Frontend::Agent::Ticket::ViewNote

Freundliche Grüße / Kind regards

Nils Leideck

-- Nils Leideck Senior Consultant

nils.leideck@leidex.net mailto:nils.leideck@leidex.net nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project

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Hi, On 31.05.2010, at 14:50, TechFan wrote:

Found it. . .didn't show up with search for ViewNote. . .so ended up in Framework browsing. . .

ViewNote is a Ticket related action … so you will find it in group “Ticket” and not in “Framework” ;-)) Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project

Thanks! That helped. Another question from Note. If I add a free text box to Note, is it possible to see it in Stats? E.g If I put information Travel time:60 in free text, can I add that information to a Stats report too? -Annika- -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alexander Halle Sent: 31. toukokuuta 2010 15:04 To: User questions and discussions about OTRS. Subject: Re: [otrs] Next State to Note Annika Liikanen wrote :

Is it possible to add Next State box to Ticket Note?

Hi Annika, if we mean the same then I have this box. Please check SysConfig -> Frontend::Agent::Ticket::ViewNote -> Ticket::Frontend::AgentTicketNote###State . Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/