Feature request: Customer ticket zoom: owner --> real name
When a customer zooms in on a ticket, on the right hand side, is some information about the ticket. One of those items lists the owner of the ticket. How could I change the CustomerTicketZoom.dtl to show the full name of the owner of the ticket instead of just his login name? Let me know if that makes sense. ********************************* Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com *********************************
On Saturday, April 03, 2004 2:26 AM
Covert, Jake
When a customer zooms in on a ticket, on the right hand side, is some information about the ticket. One of those items lists the owner of the ticket. How could I change the CustomerTicketZoom.dtl to show the full name of the owner of the ticket instead of just his login name? Let me know if that makes sense.
It does make sense, and has already been noted on the TODO list. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
-
Covert, Jake -
Robert Kehl