Hi Travis, just a 2cts idea : did you consider replacing the standard agent notification with a "Notification(Event)" one ? This gives a way to link the notification to the ticket status. Hope this helps, Florian. De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Travis Simmons Envoyé : vendredi 7 mai 2010 00:35 À : otrs@otrs.org Objet : [otrs] New Ticket immediate close no notification Hey, When we create a ticket and immediately close it, is there a way to stop the agent notification for a new ticket on the queue? I know when we do an immediate close it doesn't send a notification to the client but it still does a SendAgentNotification Any ideas would be great. -- Travis Simmons --