Hi, I want to remove attachments from emails sent to our mailbox,which in turn create tickets in otrs....is there any config setting.Please help.
Hi Ravi,
I'm not replying because I have an answer, but the reason one is
subscribed to the list is "to get help", and help is always provided
here.
I believe it's useless to go "please help".
I'm just saying...
On Tuesday, May 10, 2011, ravi shanker
Hi, I want to remove attachments from emails sent to our mailbox,which in turn create tickets in otrs....is there any config setting.Please help.
-- Thanks and Best Regards, Muhammad El-Sergani.
Dear Mr Shanker,
You can probably do this by creating a postmaster filter and/or a
ticket event module; this would require writing Perl.
Can I ask for the use case you have for this?
Someone sends in an email: "See the screenshot"... and then you just
scrubbed the attachments! It does not sound very useful to me...
--
Mike
On Tue, May 10, 2011 at 7:15 AM, ravi shanker
Hi, I want to remove attachments from emails sent to our mailbox,which in turn create tickets in otrs....is there any config setting.Please help.
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Usecase is:
Attachments with .dll or .exe extensions are sent over email.
Ravi Shankar
________________________________
From: Michiel Beijen
Hi, I want to remove attachments from emails sent to our mailbox,which in turn create tickets in otrs....is there any config setting.Please help.
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Attachments with .dll or .exe extensions are sent over email.
Suggestion: use procmail to run SpamAssassin and/or CRM114 on incoming mail before you inject it into OTRS via postmaster.pl and discard any incoming email with a spam score of > 10. That's going to be much more effective than filtering inside OTRS. You might want to just go to a whitelist approach (ie, block anyone except known customers) in your MTA.
participants (4)
-
David Boyes -
Michiel Beijen -
Muhammad El-Sergani -
ravi shanker