Hi All, I'm having trouble with attachments. When I attach something to a ticket from the agent interface it sometimes is corrupted. PDFs will open and error with various problems. Customer attachments seem to be fine. Both the agent and customer attachments have been set to store in the FS via... Core::Ticket::StorageModule and Core::Web::WebUploadCacheModule OTRS 2.0.4 on windows Thanks! Tim Smith, Advanced Management Systems
On 12/20/05, Tim Smith
When I attach something to a ticket from the agent interface it sometimes is corrupted.
PDFs will open and error with various problems.
Customer attachments seem to be fine.
Both the agent and customer attachments have been set to store in the FS via... [snip]
Is the attachment corrupted on the filesystem, or only when viewed via OTRS? Can you determine the type of corruption? ie, is it perhaps being truncated at a certain size? Does this only happen with .pdf attachments or with all types? Does it happen with text attachments? Bryan
participants (2)
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Bryan Fullerton -
Tim Smith