This is a repost, as there has been no positive response. This is now the THIRD TIME I am posting! I don't mean to be rude or confrontational, but the lack of response is disheartening. It is quickly damaging the perceived quality of OTRS. I have a new deployment of OTRS 2.2.3, with the OTRS Webmail client (v. 0.11.2). The Webmail client is disfunctional. The INBOX and other mailboxes work correctly. I can send mail with no problem, also. But, when clicking on a message to display it, I get the OTRS screen, and a "View" menu (with back/reply/reply-all/plain/delete), and a small grey area marked "options", but the message never displays. If someone would like, I'll include a screenshot. There are no apparent errors showing in my Apache error log, nor in the system message log. The only error message is from the OTRS log: Wed Oct 10 10:19:19 2007 notice OTRS-CGI-10 Totally empty attachment part (1) In MS-Outlook, or any one of a number of webmail clients, there's no problem, so its not a structural issue with the email itself. Advice, anyone? -- Mark J. Nernberg
Mark Nernberg wrote:
This is a repost, as there has been no positive response. This is now the THIRD TIME I am posting! I don't mean to be rude or confrontational, but the lack of response is disheartening. It is quickly damaging the perceived quality of OTRS.
I have a new deployment of OTRS 2.2.3, with the OTRS Webmail client (v. 0.11.2). The Webmail client is disfunctional.
The INBOX and other mailboxes work correctly. I can send mail with no problem, also.
But, when clicking on a message to display it, I get the OTRS screen, and a "View" menu (with back/reply/reply-all/plain/delete), and a small grey area marked "options", but the message never displays. If someone would like, I'll include a screenshot.
There are no apparent errors showing in my Apache error log, nor in the system message log. The only error message is from the OTRS log: Wed Oct 10 10:19:19 2007 notice OTRS-CGI-10 Totally empty attachment part (1)
In MS-Outlook, or any one of a number of webmail clients, there's no problem, so its not a structural issue with the email itself.
Advice, anyone?
We're not using OTRS Webmail, so I can't comment on this. If you feel
this is a bug, you can file a bug report at http://bugs.otrs.org/
and the devs will probably look at it (they don't seem to frequent
this mailinglist). If you need commercial support see
Have a situation where I would like to un-merge two tickets. Does anyone know if this is possible? A nudge in the correct direction? LQ
Hello LQ, On Mi, Okt 10 2007, LQ Marshall wrote:
Have a situation where I would like to un-merge two tickets.
Have you tried to split them? Although in recent versions, only the last article goes into the new ticket. Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0) 9421 56818-18 http://www.otrs.com/ :: Communication with success!
LQ Marshall wrote:
Have a situation where I would like to un-merge two tickets.
Does anyone know if this is possible? A nudge in the correct direction?
I don't believe you can un-merge, but you can use split to create two tickets again. Nils Breunese.
you can, if you go directly to the database, and modify the articles one by
one. Obviously it means the ticket history will be wrong, and the chance of
error is very big.
2007/10/11, Nils Breunese (Lemonbit)
LQ Marshall wrote:
Have a situation where I would like to un-merge two tickets.
Does anyone know if this is possible? A nudge in the correct direction?
I don't believe you can un-merge, but you can use split to create two tickets again.
Nils Breunese.
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participants (5)
-
Henning Oschwald -
Hugo Hernan Buitrago Rios -
LQ Marshall -
Mark Nernberg -
Nils Breunese (Lemonbit)