define Customer Data Fields in Config.pm
Hallo, i want to have more Data Fields for the Customers, Telephone Number and Cost Unit. I tried to Paste and modify the Code from the Admin manual, Part 11.2.1, but that does not work on my system ( Windows XP, OTRS 2.2-Installer ) On the First Run of the Script i get an internal Server Error: [error] [client 172.20.90.50] Unrecognized character \\xE2 at D:/OTRS22/otrs//Kernel/Config.pm line 82.\nCompilation failed in require at D:/OTRS22/Perl/site/lib/Apache2/Reload.pm line 175.\n, referer: http://war801084:82/otrs/index.pl?Action=AgentTicketPhone And on the Following Runs: [error] [Tue Sep 11 14:20:08 2007] -e: Can't locate object method "new" via package "Kernel::Config" at D:/OTRS22/otrs//Kernel/System/Web/InterfaceAgent.pm line 74.\n My Lines 81 to 83 are: $Self->{CustomerUser} = { Name => 'Datenbank Quelle', Module => 'Kernel::System::CustomerUser::DB', Can you help me? Thank You! Freundliche Grüße i. A. Thomas Büchling Praktikant / IT-Services Tel +49 (0)561/ 4991 -125 Fax +49 (0)561/ 4991 -93125 thomas_buechling@rudolph-log.de http://www.rudolph-log.de http://www.logeon.net -------------------------------------- Rudolph Logistik Gruppe -------------------------------------- Rudolph Holding GmbH Harzweg 10 D 34225 Baunatal Amtsgericht Kassel HRB 6548 Geschäftsführer: Jürgen Rudolph, Werner Rudolph, Torsten Rudolph, Peter Malkomeß ------------------------------------- Abonnieren Sie unseren Newsletter RudolphREPORT unter http://www.rudolph-log.de/aktuelles/aktuelles.cfm
http://konsa.ath.cx/otrs/customer.pl here i add telephone filed correctly with this --> http://doc.otrs.org/2.1/en/html/x1622.html#customer-self-registration-custom MSN: andrea.consadori@hotmail.itWEB: http://www.consadori.com
Date: Tue, 11 Sep 2007 14:32:00 +0200> From: Thomas_Buechling@rudolph-log.de> To: otrs@otrs.org> Subject: [otrs] define Customer Data Fields in Config.pm> > Hallo,> > i want to have more Data Fields for the Customers, Telephone Number and Cost Unit.> I tried to Paste and modify the Code from the Admin manual, Part 11.2.1, but that does not work on my system ( Windows XP, OTRS 2.2-Installer )> > On the First Run of the Script i get an internal Server Error:> [error] [client 172.20.90.50] Unrecognized character \\xE2 at D:/OTRS22/otrs//Kernel/Config.pm line 82.\nCompilation failed in require at D:/OTRS22/Perl/site/lib/Apache2/Reload.pm line 175.\n, referer: http://war801084:82/otrs/index.pl?Action=AgentTicketPhone> > And on the Following Runs:> [error] [Tue Sep 11 14:20:08 2007] -e: Can't locate object method "new" via package "Kernel::Config" at D:/OTRS22/otrs//Kernel/System/Web/InterfaceAgent.pm line 74.\n> > My Lines 81 to 83 are:> $Self->{CustomerUser} = {> Name => 'Datenbank Quelle',> Module => 'Kernel::System::CustomerUser::DB',> > Can you help me?> > Thank You!> > Freundliche Grüße> > i. A. Thomas Büchling> Praktikant / IT-Services> > Tel +49 (0)561/ 4991 -125> Fax +49 (0)561/ 4991 -93125> thomas_buechling@rudolph-log.de> http://www.rudolph-log.de> http://www.logeon.net> --------------------------------------> Rudolph Logistik Gruppe> --------------------------------------> Rudolph Holding GmbH> Harzweg 10> D 34225 Baunatal> > Amtsgericht Kassel HRB 6548> Geschäftsführer: Jürgen Rudolph, Werner Rudolph, Torsten Rudolph, Peter Malkomeß> -------------------------------------> Abonnieren Sie unseren Newsletter RudolphREPORT unter http://www.rudolph-log.de/aktuelles/aktuelles.cfm> > > _______________________________________________> OTRS mailing list: otrs - Webpage: http://otrs.org/> Archive: http://lists.otrs.org/pipermail/otrs> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs> Support or consulting for your OTRS system?> =ttp://www.otrs.com/
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participants (2)
-
Andrea Consadori -
Buechling, Thomas