See if this older post helps you out. http://www.mail-archive.com/otrs@otrs.org/msg27385.html Thanks Henry On Wed, Feb 24, 2010 at 9:16 PM, Gregory Heffron wrote:

The OTRS manual says:

If you want to fetch your mail automatically every ten minutes, you can use a cron job and the example entries that are available in the file var/cron/postmaster_mailbox.dist.

When I navigate to that directory, these are the files I see:

/opt/otrs/var/cron # l total 40 -rw-rw-r-- 1 otrs apache 426 Jan 11 06:08 aaa_base -rw-rw-r-- 1 otrs apache 562 Jan 11 06:08 fetchmail -rw-rw-r-- 1 otrs apache 676 Jan 11 06:08 generic_agent -rw-rw-r-- 1 otrs apache 505 Jan 11 06:08 generic_agent-database -rw-rw-r-- 1 otrs apache 485 Jan 11 06:08 pending_jobs -rw-rw-r-- 1 otrs apache 630 Jan 11 06:08 postmaster -rw-rw-r-- 1 otrs apache 501 Jan 11 06:08 postmaster_mailbox -rw-rw-r-- 1 otrs apache 481 Jan 11 06:08 rebuild_ticket_index -rw-rw-r-- 1 otrs apache 504 Jan 11 06:08 session -rw-rw-r-- 1 otrs apache 488 Jan 11 06:08 unlock

Hence, there's no files with the .dist suffix at all. When I search, I find nothing on the server:

/opt/otrs/.fetchmailrc.dist /opt/otrs/.mailfilter.dist /opt/otrs/.procmailrc.dist /opt/otrs/Kernel/Config.pm.dist /opt/otrs/Kernel/Config/GenericAgent.pm.dist

Any ideas of how I can get ahold of the cron job for checking mail?

Thanks, Greg -- *Lead - IT Support* *Shambhala.org* *ShambhalaTimes.org* *Center Template Websites*

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