On 5/10/2016 11:39 AM, DHilsbos@performair.com wrote:

All;

I'm running OTRS 5, and I'm hoping that you can help me with a minor annoyance.

Is it possible / how would I go about removing the Queue selection from the Customer website, and always have new web tickets go into a pre-determined queue?

Thank you,

Dominic Hilsbos Director - Information Technology Perform Air International Inc. This can be done via ACL. I'm not sure how to do it in the web interface, as I did mine through configuration file.

To limit the selection to "SUPPORT" and "Billing" queues in customer interface, I applied this ACL in Kernel/Config.pm: $Self->{TicketAcl}->{'ACL-Customer-Queues'} = { Properties => {Frontend => {Action => ['CustomerTicketMessage'] }}, Possible => { Ticket => { Queue => ['SUPPORT','Billing'] } }}; } -- ----------------------------------------------- - Nick Bright - - Vice President of Technology - - Valnet -=- We Connect You -=- - - Tel 888-332-1616 x 315 / Fax 620-331-0789 - - Web http://www.valnet.net/ - ----------------------------------------------- - Are your files safe? - - Valnet Vault - Secure Cloud Backup - - More information & 30 day free trial at - - http://www.valnet.net/services/valnet-vault - ----------------------------------------------- This email message and any attachments are intended solely for the use of the addressees hereof. This message and any attachments may contain information that is confidential, privileged and exempt from disclosure under applicable law. If you are not the intended recipient of this message, you are prohibited from reading, disclosing, reproducing, distributing, disseminating or otherwise using this transmission. If you have received this message in error, please promptly notify the sender by reply E-mail and immediately delete this message from your system.