You can disable adding notes when you do changing ownership, or put a default note from sysconfig _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jelle S. Sent: Tuesday, November 14, 2006 5:44 PM To: otrs@otrs.org Subject: [otrs] How to set status to open? Hi list When a requests enters OTRS through pop3 i can't put the ticket in open status,..... I can only do so when change ownership, then it turns automatically into open status,.... But when changing ownership (to myself) I need to fill in this form with a subject, body etc, .... It would be nice if I just had an "OPEN" option for a ticket when I zoom it. The only options I have now are: Back - Unlock - History - Print - Priority - Free Fields - Link - Owner - Customer - Note - Merge - Pending - Close - Delete Can someone help me out, or point me in the right direction please? thanks! js