Hi every one, Can some one help regarding this matter, please i have only able to sort this out to authenticate agents via LDAP and customer via LDAP but now i have a requirement to authenticate agent via LDAP and Customer via LDAP and DB both. i tried by googling but didn't able to sort this out. I would be really appreciate if some on can help on this Thanks you Lakshan --- On Thu, 4/2/09, Lakshan Fernando. wrote:

From: Lakshan Fernando. Subject: Re: [otrs] customer backend authentication To: "User questions and discussions about OTRS." Date: Thursday, April 2, 2009, 3:17 PM Thanks for the reply

Matthew,

the example config has only Agent LDAP and customer LDAP authentication only but i want to authenticate agent LDAP, customer LDAP and customer DB (for out side customers)

can you please provide me if their is any config which is working currently

thanks you Lakshan

--- On Thu, 4/2/09, Matthew Coulson wrote:

...

From: Matthew Coulson Subject: Re: [otrs] customer backend authentication To: "User questions and discussions about OTRS." Date: Thursday, April 2, 2009, 2:51 PM I posted a full configuration a few days ago, check the archive!

2009/4/2 Lakshan Fernando.

...

Hi,

I want to authenticate agents via LDAP and

customer's via LDAP and DB (back

...

end). have some one done this if so please kindly send me the configuration i tried with the OTRS site examples but didn't work out

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lose the map section On Fri, Apr 3, 2009 at 2:13 PM, CARNINO Daniele (FIAT ITEM) < daniele.carnino@fiatgroup.com> wrote:

Hi Lakshan, you should only split the auth backend like this:

# ---------------------------------------------------- # # LDAP authentication for Customers # # ---------------------------------------------------- # $Self->{'Customer::AuthModule1'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host1'} = 'subdomain.domain.com'; $Self->{'Customer::AuthModule::LDAP::BaseDN1'} = 'DC=sub,DC=fiatgesco,DC=com'; $Self->{'Customer::AuthModule::LDAP::UID1'} = 'sAMAccountName'; $Self->{'Customer::AuthModule::LDAP::SearchUserDN1'} = ' serviceuser@subdomain.domain.com'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw1'} = 'password'; # ---------------------------------------------------- # # System authentication for customers # # ---------------------------------------------------- # $Self->{'Customer::AuthModule2'} = 'Kernel::System::CustomerAuth::DB'; $Self->{'Customer::AuthModule::DB::Table2'} = 'customer_user'; $Self->{'Customer::AuthModule::DB::CustomerKey2'} = 'login'; $Self->{'Customer::AuthModule::DB::CustomerPassword2'} = 'pw';

Ciao, d.

________________________________________ Da: otrs-bounces@otrs.org [otrs-bounces@otrs.org] per conto di Lakshan Fernando. [lakshan2000@yahoo.com] Inviato: venerdì 3 aprile 2009 4.34 A: otrs@otrs.org Oggetto: Re: [otrs] customer backend authentication

Hi every one,

Can some one help regarding this matter, please i have only able to sort this out to authenticate agents via LDAP and customer via LDAP but now i have a requirement to authenticate agent via LDAP and Customer via LDAP and DB both. i tried by googling but didn't able to sort this out.

I would be really appreciate if some on can help on this

Thanks you Lakshan

--- On Thu, 4/2/09, Lakshan Fernando. wrote:

...

From: Lakshan Fernando. Subject: Re: [otrs] customer backend authentication To: "User questions and discussions about OTRS." Date: Thursday, April 2, 2009, 3:17 PM Thanks for the reply

Matthew,

the example config has only Agent LDAP and customer LDAP authentication only but i want to authenticate agent LDAP, customer LDAP and customer DB (for out side customers)

can you please provide me if their is any config which is working currently

thanks you Lakshan

--- On Thu, 4/2/09, Matthew Coulson wrote:

...

From: Matthew Coulson Subject: Re: [otrs] customer backend authentication To: "User questions and discussions about OTRS." Date: Thursday, April 2, 2009, 2:51 PM I posted a full configuration a few days ago, check the archive!

2009/4/2 Lakshan Fernando.

...

Hi,

I want to authenticate agents via LDAP and

customer's via LDAP and DB (back

...

end). have some one done this if so please kindly send me the configuration i tried with the OTRS site examples but didn't work out

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