New subject: A form per queue. Is it possible?

28 Feb 2008

      Don't know if it's too abvious, but is the pop3 account marked as "trusted"
in "Admin->Postmaster POP3 Account"? 
Think i read somewhere that to keep/use existing OTRS headers, it has to be
trusted.

-- 
/Sune

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Daniele
Sent: 28. februar 2008 14:00
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] A form per queue. Is it possible?

Thank you Shawn for you support.

I was smiling reading your email because I though I was finding my bug.
I added the row to my email and I started again... but without success.
Is there any setting I am forgetting?
Maybe... a new line in OTRS/Kernel/system/postmaster/newTicket.pm?
or in config.pm?
My OTRS refuses to work.

I am running release 2.2.3.
I am thinking to destroy all and upgrade to the last one release.

Any idea?

Thank you in advance.
Daniele

Shawn Beasley ha scritto:
...
Hi Daniele,
...
I am sorry to always ask you about my personal problem... but I am 
really getting crazy!!!
[...]
--------------------------------------------------------------------
STEP 2:
--------------------------------------------------------------------
I build into OTRS->Admin->[ PostMaster Filter ] the following filter
Filtername: myFilter
Match:
Header 1:X-OTRS-TicketKey3      Value:Armadio
Set:
Header 1:X-OTRS-TicketValue3    Value:aaaaaa
Either:
Header 1:X-OTRS-TicketKey3      Value:Armadio
Header 1:X-OTRS-TicketValue3    Value:aaaaaa
...
--------------------------------------------------------------------
STEP 3:
--------------------------------------------------------------------
I send to my OTRS, through php, the following email:

or
  $header  = "X-OTRS-TicketKey3:Armadio\r\n";   $header  .= 
"X-OTRS-TicketValue3:aaaaaa";
...
if (mail  ($to, $subject, $body, $header)) {
       echo 'E-mail inviata con successo.<br />';
       echo 'Destinatario: '.$to.'<br />';
       echo 'Subject: '.$subject.'<br />';
       echo 'X-Header: '.$header.'<br />';
       echo 'Contenuto: '.$body;
   } else {
       echo 'Non sono riuscito ad inviare il messaggio';
   }
?>
[...]
=> http://www.otrs.com/
I think this would be the proper code, but the main fact is your 
should set both headers in the php. Alternatively, you can choose the 
first option. I hope you get it up and running :)
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RE: [otrs] A form per queue. Is it possible?

Sune T. Tougaard

Daniele

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