I've already done that, also a otrs.DeleteCache.pl, but the problem persists.

No problems with permissions, otherwise the error would be like "can't write....." The permissions are OK: /opt/otrs/var/tmp/CacheFileStorable/DynamicField/6: drwxrws--- 3 apache apache 60 Jul 27 13:54 2 drwxrws--- 4 apache apache 80 Jul 27 13:54 3 drwxrws--- 3 apache apache 60 Jul 27 13:54 4 drwxrws--- 4 apache apache 80 Jul 27 13:54 6 drwxrws--- 3 apache apache 60 Jul 27 13:54 7 drwxrws--- 3 apache apache 60 Jul 27 13:54 a drwxrws--- 4 apache apache 80 Jul 27 13:54 e ..... The Cache is working good, only these problems with DynamicField are ocurring. *Phillipe Smith* ------------------------------------------------------------- Linux SysAdmin | Developer 2016-07-27 13:43 GMT-03:00 Carlos Rodríguez :

Hi Phillipe,

I also agree that it seams to be a permission issue, you can also check the directory permissions manually to see if there is something unusual.

((enjoy))

Carlos Rodríguez

On Jul 27, 2016, at 10:57 AM, Phillipe Smith wrote:

I've already done that, also a otrs.DeleteCache.pl http://otrs.deletecache.pl/, but the problem persists. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

No, only some from /opt/otrs/var/tmp/CacheFileStorable Just to mention that otrs user is a member of apache group too. *Phillipe Smith* ------------------------------------------------------------- Linux SysAdmin | Developer 2016-07-27 14:04 GMT-03:00 Carlos Rodríguez :

Are all OTRS files and directories in your instance be owned by apache user instead of otrs user?

((enjoy))

Carlos Rodríguez

On Jul 27, 2016, at 12:01 PM, Phillipe Smith wrote:

No problems with permissions, otherwise the error would be like "can't write....."

The permissions are OK:

/opt/otrs/var/tmp/CacheFileStorable/DynamicField/6: drwxrws--- 3 apache apache 60 Jul 27 13:54 2 drwxrws--- 4 apache apache 80 Jul 27 13:54 3 drwxrws--- 3 apache apache 60 Jul 27 13:54 4 drwxrws--- 4 apache apache 80 Jul 27 13:54 6 drwxrws--- 3 apache apache 60 Jul 27 13:54 7 drwxrws--- 3 apache apache 60 Jul 27 13:54 a drwxrws--- 4 apache apache 80 Jul 27 13:54 e .....

The Cache is working good, only these problems with DynamicField are ocurring.

*Phillipe Smith* ------------------------------------------------------------- Linux SysAdmin | Developer

2016-07-27 13:43 GMT-03:00 Carlos Rodríguez :

...

Hi Phillipe,

I also agree that it seams to be a permission issue, you can also check the directory permissions manually to see if there is something unusual.

((enjoy))

Carlos Rodríguez

On Jul 27, 2016, at 10:57 AM, Phillipe Smith wrote:

I've already done that, also a otrs.DeleteCache.pl http://otrs.deletecache.pl/, but the problem persists. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs