Hi Michael, not a password problem ? just to test, try: telnet 10.10.5.43 110 (wait prompt) user itsupport (wait ok) pass yourpassword if it respond OK you are done MV On Mon, Jan 11, 2010 at 6:54 PM, Michael Mitchell wrote:

I’m trying to set up email in otrs using pop3 I believe I have everything setup correctly but when select the x for run now in postmaster mail account I get this error message can anyone help

ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Mon Jan 11 12:53:20 2010

Message: POP3: Auth for user itsupport/10.10.5.43 failed!

Traceback (2592): Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 86 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: Kernel::Modules::AdminMailAccount::Run (v1.7) Line: 62 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 51 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

*Michael D Mitchell*

*Sixth Avenue** Electronics*

*Help Desk / Tech*

*973-924-8669 Office*

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