
Hi experts, I need to know: How to do a query to the table that manage the tickets under "Junk" and "Raw" and delete all the tickets in there. I will appreciate all the help. Regards, André

It's a kinda work for GenericAgent
You can define a job for both the queues and delete them from time to time
manually or scheduling it
HTH
MV
On Sat, May 8, 2010 at 4:59 PM,
Hi experts,
I need to know:
How to do a query to the table that manage the tickets under "Junk" and "Raw" and delete all the tickets in there.
I will appreciate all the help.
Regards,
André --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Hi,
On 08.05.2010, at 16:59,
I need to know: How to do a query to the table that manage the tickets under "Junk" and "Raw" and delete all the tickets in there. I will appreciate all the help.
you should use the Generic Agent for such tasks. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project
participants (3)
-
abrenes@spcinternacional.com
-
Marco Vannini
-
Nils Leideck - ITSM