option QUEUE and OWNER
Hello, In the demo of the page: http://www.otrs.com/en/tools/demo/ OTRS::ITSM demo (Service Desk) When the agent want to change the request's queue, he can use the button MOVE and a new screen show the option QUEUE and *OWNER*. In the version I installed I only can change the queue (Change queue:) without the option OWNER. Anybody know how to include this option? I mean: add a button OWNER or a new screen with the option QUEUE and *OWNER* I hope I was clear :-) Thanks Raoul
Hi Cabron,
Did you check your "sysconfig" under "admin" ?
Search for "NewOwnerSelection"
There is an entry :
Ticket::Frontend::NewOwnerSelection:
Set it to yes and you can boogy.
hth
-p.
"Le machito"
Hello, Any idea about this issue? Raoul Hello, In the demo of the page: http://www.otrs.com/en/tools/demo/ OTRS::ITSM demo (Service Desk) When the agent want to change the request's queue, he can use the button MOVE and a new screen show the option QUEUE and *OWNER*. In the version I installed I only can change the queue (Change queue:) without the option OWNER. Anybody know how to include this option? I mean: add a button OWNER or a new screen with the option QUEUE and *OWNER* I hope I was clear :-) Thanks
participants (2)
-
Le machito -
Paul Rhein