Hi Jeff, echo5juliet@gmail.com schrieb:

Greetings,

In my otrs setup new tickets are generated by inbound emails to a specific address. At that time those new tickets sit in a queue but are not assigned to a user for action.

Is it possible to automagically assign new tickets to a user in some round-robin, or other basic and fairly distributed fashion? As most support/help desk environments go techs are all over the place and it would be helpful to be sure the tickets are assigned right away instead of sitting in a queue waiting for manual assignment.

See doc: Postmaster Filter

Thanks!

-Jeff

Bye, Alex