Hello all, Would it be possible to see how many open tickets a customer has while viewing a ticket? It would be useful for agents to know that a customer has opened (say) 2 more tickets by the time an agent gets to dealing with the first one. Many thanks, Josh.
Would it be possible to see how many open tickets a customer has while viewing a ticket?
I'm looking at 2.4.0beta2 and there is an 'Open Tickets (n)' link, where n is the number of open tickets, under Customer Info which does exactly that. I'm running 2.2.7 so don't know whetehr it is new in 2.4 or was introduced earlier. Jim
That would be quite useful, I can confirm that this isn't in 2.3..... To make things more convenient, I'm looking to have this feature somewhere on the screen while the agent is looking at the ticket. Perhaps in the zoom ticket page? Josh.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jim Wight Sent: 02 June 2009 08:50 To: User questions and discussions about OTRS. Subject: Re: [otrs] Duplicate customer tickets
Would it be possible to see how many open tickets a customer has while viewing a ticket?
I'm looking at 2.4.0beta2 and there is an 'Open Tickets (n)' link, where n is the number of open tickets, under Customer Info which does exactly that. I'm running 2.2.7 so don't know whetehr it is new in 2.4 or was introduced earlier.
Jim
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there have open ticket in otrs 2.3.4
in customer info zone/
On Thu, Jun 4, 2009 at 12:39 AM, Hiren Joshi
That would be quite useful, I can confirm that this isn't in 2.3.....
To make things more convenient, I'm looking to have this feature somewhere on the screen while the agent is looking at the ticket. Perhaps in the zoom ticket page?
Josh.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jim Wight Sent: 02 June 2009 08:50 To: User questions and discussions about OTRS. Subject: Re: [otrs] Duplicate customer tickets
Would it be possible to see how many open tickets a customer has while viewing a ticket?
I'm looking at 2.4.0beta2 and there is an 'Open Tickets (n)' link, where n is the number of open tickets, under Customer Info which does exactly that. I'm running 2.2.7 so don't know whetehr it is new in 2.4 or was introduced earlier.
Jim
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-- Jeffery ___ /\__\ "What is the world coming to?" \/__/
Ah, I see what's happening, it doesn't look like they are customers as
such (my customer_user table is empty). I'm looking to do this in the
ticket view using the customer_id not the customer_user_id......
Any thoughts?
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On
Behalf Of Jeffery Chen Fan
Sent: 04 June 2009 01:45
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Duplicate customer tickets
there have open ticket in otrs 2.3.4
in customer info zone/
On Thu, Jun 4, 2009 at 12:39 AM, Hiren Joshi
participants (3)
-
Hiren Joshi -
Jeffery Chen Fan -
Jim Wight