Email Reply Window in OTRS Dashboard
Hi, I am running OTRS version 3.2.6 on CentOS Linux 6.4. Whenever any agent replies on the customer ticket in OTRS dashboard (URL :- otrs.mydomain.com/otrs/index.pl) it takes around 15 secs to close the reply window and then send the email. Any clue? Regards, Kaushal
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On Thu, May 23, 2013 at 1:54 PM, Kaushal Shriyan
Hi,
I am running OTRS version 3.2.6 on CentOS Linux 6.4. Whenever any agent replies on the customer ticket in OTRS dashboard (URL :- otrs.mydomain.com/otrs/index.pl) it takes around 15 secs to close the reply window and then send the email. Any clue?
Regards,
Kaushal
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Do you use an external email account where OTRS system has to login to be
able to send emails? We recently learned that when OTRS has to go to
external email acounts it takes a long time to get back to the screen.
Look at the logs when creating the email, you will see all the picture,
what Gerald says is more likely the cause of that.
Regards
2013/5/23 Kaushal Shriyan
Hi,
I am running OTRS version 3.2.6 on CentOS Linux 6.4. Whenever any agent replies on the customer ticket in OTRS dashboard (URL :- otrs.mydomain.com/otrs/index.pl) it takes around 15 secs to close the reply window and then send the email. Any clue?
Regards,
Kaushal
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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net
participants (3)
-
Alvaro Cordero -
Gerald Young -
Kaushal Shriyan