Hi Nils, Thanks for the reply. I created a Bug report (Bug: 5096). I also sent an OTRS support package. Kind regards Mike James Mike James Netzbetrieb - Broadband Unitymedia Group Michael Schumacher-Str. 1 50170 Kerpen Tel. +49 (0) 2273 - 605 - 7168 Fax. +49 (0) 2273 - 605 - 7121 PC Fax. +49 (0) 2273 - 5947 - 2668 Mobil. +49 (0) 175 727 1034 e-mail michael.james@unitymedia.de mailto:michael.james@unitymedia.de www.unitymedia.de http://www.unitymedia.de Unitymedia NRW GmbH Handelsregister: Amtsgericht Köln HRB 55984 Geschäftsführer: W. Gene Musselman, Dr. Herbert Leifker, Christopher Winfrey, Joachim Grendel ________________________________ Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Nils Leideck - ITSM Gesendet: Freitag, 5. März 2010 20:35 An: User questions and discussions about OTRS. Betreff: Re: [otrs] Statistic not working Hi, On 05.03.2010, at 14:54, James, Michael wrote: The time measurement statiscs for SLA's are always delivering 0h:0mins. Ticket counting stats work, but average time stats all deliver zero. What can i check to see how ist working. Nothing in the syslog or apache log.... OS: Ubuntu, OTRS: 2.4.4 could you raise a Bug Report for this one please. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de http://webint.cryptonode.de / a Fractal project