Reply to/from the ticket. On Thu, Mar 21, 2013 at 12:04 PM, Marty Hillman wrote:

There were instructions on how to do this with 2.0.4 that may still work. It is a small modification to Config.pm.****

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http://lists.otrs.org/pipermail/otrs/2006-September/012276.html****

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Let me know if this actually works with your version.****

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Marty****

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*From:* Jean BROW [mailto:everydaywow@gmail.com] *Sent:* Thursday, March 21, 2013 11:02 AM *To:* User questions and discussions about OTRS. *Subject:* [otrs] Closed tickets****

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Hello,****

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Anyone know how I can re-open an ticket that are closed?****

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generic agent. Or add NextState to note (SysConfig) and use it to open the ticket. On Thu, Mar 21, 2013 at 4:03 PM, Jean BROW wrote:

The agent have closed the ticket as an mistake, and I want to re-open it again so its get back in to the queue.

I checked this: http://lists.otrs.org/pipermail/otrs/2006-September/012276.html it did not work. I have the latest version of OTRS.

2013/3/21 Gerald Young

...

Reply to/from the ticket.

On Thu, Mar 21, 2013 at 12:04 PM, Marty Hillman wrote:

...

There were instructions on how to do this with 2.0.4 that may still work. It is a small modification to Config.pm.****

** **

http://lists.otrs.org/pipermail/otrs/2006-September/012276.html****

** **

Let me know if this actually works with your version.****

** **

Marty****

** **

*From:* Jean BROW [mailto:everydaywow@gmail.com] *Sent:* Thursday, March 21, 2013 11:02 AM *To:* User questions and discussions about OTRS. *Subject:* [otrs] Closed tickets****

** **

Hello,****

** **

Anyone know how I can re-open an ticket that are closed?****

** **

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