Re: [otrs] First Login- Windows Version - Total Newbie Question
Hi, This message indicates that you're having a problem with your database configuration (login and/or password incorrect). Please check in your Config.pm for OTRS Database config (mysql it seems) that login and password you provided are OK. BR. Laurent Minost Le mardi 21 août 2007 à 10:20 -0400, Dane Roose a écrit :
I know this is a newbie question and I know nothing about PERL but this is simply killing me!
I just installed OTRS (for Windows) and the documentation tells me that for the first login I must use root@localhost as my username and root as my password. No problem understanding that BUT……
It does not tell me HOW to enter that username/password combo. Is there a script I have to edit something?
I am trying to login via my web browser with the URL of http://localhost/otrs/index.pl and all I get is:
[ OTRS ]
00:14:42 - 08/21/2007
Error: Access denied for user 'otrs'@'localhost' (using password: YES)
Comment:
Please contact your admin
Bug Report:
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Aug 21 00:14:42 2007
Traceback: Message: Access denied for user 'otrs'@'localhost' (using password: YES)
Traceback (2692): Module: Kernel::System::DB::new (v1.73) Line: 174 Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 144 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30
I appreciate any help I can get here. Sorry to post such a basic newbie question but I am losing my mind! I have scoured the net and user groups all to no avail……
Thanks so much in advance………
Dane Roose
Project Engineer
davidlogo
D.A.V.I.D. Systems Inc.
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I tried the resolution below…and though it helped me to figure out how to enter a username/password it still does the same thing. No matter what combination I use I still get access denied..Any more suggestions? [ OTRS http://localhost/otrs/index.pl?&SessionID= ] 14:49:23 - 08/21/2007 Error: Access denied for user 'root'@'localhost' (using password: YES) Comment: Please contact your admin Bug Report: Top of Form Bottom of Form Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Aug 21 14:49:23 2007 Message: Access denied for user 'root'@'localhost' (using password: YES) Traceback (3284): Module: Kernel::System::DB::new (v1.73) Line: 174 Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 144 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 http://localhost/otrs/index.pl#top Top of Page Thanks much in advance, Dane Roose Project Engineer davidlogo D.A.V.I.D. Systems Inc. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Laurent Minost Sent: Tuesday, August 21, 2007 10:54 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] First Login- Windows Version - Total Newbie Question Hi, This message indicates that you're having a problem with your database configuration (login and/or password incorrect). Please check in your Config.pm for OTRS Database config (mysql it seems) that login and password you provided are OK. BR. Laurent Minost Le mardi 21 août 2007 à 10:20 -0400, Dane Roose a écrit : I know this is a newbie question and I know nothing about PERL but this is simply killing me! I just installed OTRS (for Windows) and the documentation tells me that for the first login I must use root@localhost as my username and root as my password. No problem understanding that BUT…… It does not tell me HOW to enter that username/password combo. Is there a script I have to edit something? I am trying to login via my web browser with the URL of http://localhost/otrs/index.pl and all I get is: [ OTRS http://localhost/otrs/index.pl?&SessionID= ] 00:14:42 - 08/21/2007 Error: Access denied for user 'otrs'@'localhost' (using password: YES) Comment: Please contact your admin Bug Report: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Aug 21 00:14:42 2007 Traceback: Message: Access denied for user 'otrs'@'localhost' (using password: YES) Traceback (2692): Module: Kernel::System::DB::new (v1.73) Line: 174 Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 144 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 I appreciate any help I can get here. Sorry to post such a basic newbie question but I am losing my mind! I have scoured the net and user groups all to no avail…… Thanks so much in advance……… Dane Roose Project Engineer davidlogo D.A.V.I.D. Systems Inc. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (2)
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Dane Roose -
Laurent Minost