Hi everybody, I'm new with otrs. We have installed otrs sinds one week and starting to test it. before today, it was working correctly, we can send e-mail to otrs and it create ticket etc.... but sinds today, otrs cannot send outside e-mail. Otrs is configured to get and send mail from our exchange server. If i create a ticket with the customer interface, it send notification to the users (technicians) but not to the customers. Whe have the error "Can't send to: email@adress.be! Enable debug for more info!" i've tested to connect to the exchange account with my outlook and i can send e-mail with no problem... does anyone have a idea what can be wrong?? If you need more info ask me. Thanks in advance. Karl _________________________________________________________________ Découvrez Windows Live Hotmail, l'expérience ultime de messagerie en ligne! http://get.live.com/mail/overview