It is normal behavior as per my experience. But I believe it can be customized.   Best Regards, Sujeeva Tissaarachchi  From: André Cavalcante To: User questions and discussions about OTRS. Sent: Friday, 15 May 2015, 8:43 Subject: [otrs] Not able to move locked tickets Hi There, After upgrading to OTRS 4.0.7. administrator user is not able to move locked tickets anymore. Is this the standard behavior? Os is there something wrong? Thanks -- André Luiz C. e Cavalcante, PMP, PRINCE2, ITIL, MCSE --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs