Guys, i post a script for generate graphs with: Day: 08/27/2007 USER - 8h 9h 10h 11h 12h 13h .... User_1 - 3 12 13 7 5 14 User_2 - 8 10 21 12 9 10 this number is total of mails sent with system. This one form to know the yield by user/hour The post (in spanish and portugues): http://gazambuja.ideas3.com/2007/08/24/graficas-de-rendimiento-en-otrs/ Any help to do better, please mail me. -- Saludos, Gustavo Azambuja Linux User: 275813 http://gazambuja.ideas3.com