Hi, First of all, IMAP is for RECEIVING email, and not for sending! You should define this in Admin > PostMaster Mail Accounts. the email address you should add under Admin > System Email Addresses. http://doc.otrs.org/2.4/en/html/x1590.html#email-receiving-pop3 Outgoing email you can configure under Admin > SysConfig > Framework > Core::Sendmail http://doc.otrs.org/2.4/en/html/c1572.html#email-sending If you have any specific questions, please ask. ((enjoy)) Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str. 1 61352 Bad Homburg GERMANY T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:  http://www.otrs.com Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It´s the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - http://bit.ly/dv4CJF On Thu, Jun 10, 2010 at 12:40 PM, e c wrote:

Hi all,

I need to configure otrs in a way that every notification (creation account,lost password, ticket creation, ticket reply, etc) that is send to customer/agents to be from one mail account. The mail server is sendmail with imap and tls. Where should i add this config?

for example: otrs-admin@mycomp.com IMAP and SMTP are mycom.com TLS

Thank you. Ec. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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