Hello, Yes in the queue configuration it says its using my salutation, but when I go to answer a call that is already logged it uses the one I've disabled. Rosanna ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini Sent: 02 September 2009 11:06 To: User questions and discussions about OTRS. Subject: Re: [otrs] Salutations hi, did you changed the salutation field in queue configuration too ? MV On Wed, Sep 2, 2009 at 11:49 AM, Marretta, Rosanna wrote: Hi, I am trying to replace the default salutation but with no success. I have made the default salutation 'invalid', created another and made that valid, but for some reason the default one keeps showing up? What am I doing wrong please? Thanks Rosanna --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Hello, Thank you very much for your message. I looked at the queues again and the group was set to 'user' rather than 'admin'. When I changed to 'Admin' it was all ok. Rosanna ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini Sent: 02 September 2009 17:24 To: User questions and discussions about OTRS. Subject: Re: [otrs] Salutations mmmh so if you try to: select * from salutation where id = (select salutation_id from queue where name like '%yourqueuename%'); in your db everything is corresponding to what you are viewing in admin ? if yes could be some kind of caching problem or the fact that the old signature is part of a previously responded mail ( I mean, it is not that the new signature is at the "bottomest" part of the reply windows ?) On Wed, Sep 2, 2009 at 3:57 PM, Marretta, Rosanna wrote: Hello, Yes in the queue configuration it says its using my salutation, but when I go to answer a call that is already logged it uses the one I've disabled. Rosanna ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini Sent: 02 September 2009 11:06 To: User questions and discussions about OTRS. Subject: Re: [otrs] Salutations hi, did you changed the salutation field in queue configuration too ? MV On Wed, Sep 2, 2009 at 11:49 AM, Marretta, Rosanna wrote: Hi, I am trying to replace the default salutation but with no success. I have made the default salutation 'invalid', created another and made that valid, but for some reason the default one keeps showing up? What am I doing wrong please? Thanks Rosanna --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/