Hello, There are two places to configure email. 1. Core::Email where you configure sendmail commands and application 2. PostMaster Mail Accounts Where you configure third party email management like gmail, Office365, etc Regards 2018-05-10 12:50 GMT-06:00 Johnnie Rucker

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Hello Community,

We just upgraded to OTRS6 and can not find the SMTP settings in the Admin. We setup an email account and queue but are getting the error below - we can connect to pop.gmail. Is anyone familiar with how to resolve this issue? Please help.

Backend ERROR: OTRS-CGI-74 Perl: 5.16.3 OS: linux Time: Thu May 10 14:49:10 2018

Message: CommunicationLog(ID:11,AccountType:-,AccountID:-, Direction:Incoming,Transport:Email,ObjectLogType: Connection,ObjectLogID:11)::Kernel::System::MailAccount::POP3 => POP3: Can't connect to pop.gmail.com

RemoteAddress: 208.73.160.46

RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction= Run;ID=2;ChallengeToken=2KyJmTzqguncODQIGFqM8A5okDJ7e0nb;

Traceback (23910):

Module: Kernel::System::CommunicationLog::_LogError Line: 538

Module: Kernel::System::CommunicationLog::ObjectLog Line: 300

Module: Kernel::System::MailAccount::POP3::Fetch Line: 197

Module: Kernel::System::MailAccount::MailAccountFetch Line: 566

Module: Kernel::Modules::AdminMailAccount::Run Line: 76

Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116

Module: /opt/otrs/bin/cgi-bin/index.pl Line: 40

root@otrs.encoreglobalsolutions:/etc/mail$ telnet pop.gmail.com 995

Trying 74.125.141.108...

Connected to pop.gmail.com.

Escape character is '^]'.

^CConnection closed by foreign host.

Thank You,

Johnnie Rucker

General Manager

http://encoreglobalsolutions.com/

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