OTRS 6 - SMTP Settings and POP3 Settings

Hello Community, We just upgraded to OTRS6 and can not find the SMTP settings in the Admin. We setup an email account and queue but are getting the error below - we can connect to pop.gmail. Is anyone familiar with how to resolve this issue? Please help. Backend ERROR: OTRS-CGI-74 Perl: 5.16.3 OS: linux Time: Thu May 10 14:49:10 2018 Message: CommunicationLog(ID:11,AccountType:-,AccountID:-,Direction:Incoming,Transpor t:Email,ObjectLogType:Connection,ObjectLogID:11)::Kernel::System::MailAccoun t::POP3 => POP3: Can't connect to pop.gmail.com RemoteAddress: 208.73.160.46 RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=2;ChallengeToken=2Ky JmTzqguncODQIGFqM8A5okDJ7e0nb; Traceback (23910): Module: Kernel::System::CommunicationLog::_LogError Line: 538 Module: Kernel::System::CommunicationLog::ObjectLog Line: 300 Module: Kernel::System::MailAccount::POP3::Fetch Line: 197 Module: Kernel::System::MailAccount::MailAccountFetch Line: 566 Module: Kernel::Modules::AdminMailAccount::Run Line: 76 Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116 Module: /opt/otrs/bin/cgi-bin/index.pl Line: 40 root@otrs.encoreglobalsolutions:/etc/mail$ telnet pop.gmail.com 995 Trying 74.125.141.108... Connected to pop.gmail.com. Escape character is '^]'. ^CConnection closed by foreign host. Thank You, Johnnie Rucker General Manager http://encoreglobalsolutions.com/ http://encoreglobalsolutions.com/

Hello,
There are two places to configure email.
1. Core::Email where you configure sendmail commands and application
2. PostMaster Mail Accounts Where you configure third party email
management like gmail, Office365, etc
Regards
2018-05-10 12:50 GMT-06:00 Johnnie Rucker : Hello Community, We just upgraded to OTRS6 and can not find the SMTP settings in the
Admin. We setup an email account and queue but are getting the error below
- we can connect to pop.gmail. Is anyone familiar with how to resolve this
issue? Please help. Backend ERROR: OTRS-CGI-74 Perl: 5.16.3 OS: linux Time: Thu May 10
14:49:10 2018 Message: CommunicationLog(ID:11,AccountType:-,AccountID:-,
Direction:Incoming,Transport:Email,ObjectLogType:
Connection,ObjectLogID:11)::Kernel::System::MailAccount::POP3 => POP3:
Can't connect to pop.gmail.com RemoteAddress: 208.73.160.46 RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=
Run;ID=2;ChallengeToken=2KyJmTzqguncODQIGFqM8A5okDJ7e0nb; Traceback (23910): Module: Kernel::System::CommunicationLog::_LogError Line: 538 Module: Kernel::System::CommunicationLog::ObjectLog Line: 300 Module: Kernel::System::MailAccount::POP3::Fetch Line: 197 Module: Kernel::System::MailAccount::MailAccountFetch Line: 566 Module: Kernel::Modules::AdminMailAccount::Run Line: 76 Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116 Module: /opt/otrs/bin/cgi-bin/index.pl Line: 40 root@otrs.encoreglobalsolutions:/etc/mail$ telnet pop.gmail.com 995 Trying 74.125.141.108... Connected to pop.gmail.com. Escape character is '^]'. ^CConnection closed by foreign host. Thank You, Johnnie Rucker General Manager http://encoreglobalsolutions.com/ ---------------------------------------------------------------------
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participants (2)
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Alvaro Cordero
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Johnnie Rucker