
I'm not sure if this a bug or user error, but I can't get a search template to save its fields. My steps: 1) Click the search button 2) Click "Create New" 3) Type in a template name 4) Add two filter criteria; owner and state, for example 5) Hit Create New Template 6) Run search, results are returned. 7) Click the search button again, the template is there but the fields/attributes are gone. Hugh

Hi Hugh, maybe this helps: http://bugs.otrs.org/show_bug.cgi?id=6019 -Martin (http://edenhofer.de/) On 01.10.2010, at 19:10, Hugh Kelley wrote:
I'm not sure if this a bug or user error, but I can't get a search template to save its fields.
My steps:
1) Click the search button 2) Click "Create New" 3) Type in a template name 4) Add two filter criteria; owner and state, for example 5) Hit Create New Template 6) Run search, results are returned.
7) Click the search button again, the template is there but the fields/attributes are gone.
Hugh --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Yes, that helps, though the behavior is still not quite what I would have
expected. I've made a reply in the bug thread.
Hugh
On Fri, Oct 1, 2010 at 2:50 PM, Martin Edenhofer
Hi Hugh,
maybe this helps: http://bugs.otrs.org/show_bug.cgi?id=6019
-Martin
On 01.10.2010, at 19:10, Hugh Kelley wrote:
I'm not sure if this a bug or user error, but I can't get a search template to save its fields.
My steps:
1) Click the search button 2) Click "Create New" 3) Type in a template name 4) Add two filter criteria; owner and state, for example 5) Hit Create New Template 6) Run search, results are returned.
7) Click the search button again, the template is there but the fields/attributes are gone.
Hugh --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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Great! If you have improvements for the flow how it use templates, just feel free to discuss. :) -Martin (http://edenhofer.de/) On 01.10.2010, at 21:15, Hugh Kelley wrote:
Yes, that helps, though the behavior is still not quite what I would have expected. I've made a reply in the bug thread.
Hugh
On Fri, Oct 1, 2010 at 2:50 PM, Martin Edenhofer
wrote: Hi Hugh, maybe this helps: http://bugs.otrs.org/show_bug.cgi?id=6019
-Martin
On 01.10.2010, at 19:10, Hugh Kelley wrote:
I'm not sure if this a bug or user error, but I can't get a search template to save its fields.
My steps:
1) Click the search button 2) Click "Create New" 3) Type in a template name 4) Add two filter criteria; owner and state, for example 5) Hit Create New Template 6) Run search, results are returned.
7) Click the search button again, the template is there but the fields/attributes are gone.
Hugh --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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participants (2)
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Hugh Kelley
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Martin Edenhofer