Customer Quoted text move to the bottom
Hi List, Is there a way to move quoted text to the bottom of response? Is there a way to omit quoted test? When using pre-defined responses, the response is copied to the end of mail, which is very annoying. Thanks, Yael
You can customize the pre-defined Response, Auto-responses and Auto-replies in the Admin-Area of OTRS Gabriele ----- Original Message ----- From: Yael Naveh To: otrs@otrs.org Sent: Tuesday, July 17, 2007 3:18 PM Subject: [otrs] Customer Quoted text move to the bottom Hi List, Is there a way to move quoted text to the bottom of response? Is there a way to omit quoted test? When using pre-defined responses, the response is copied to the end of mail, which is very annoying. Thanks, Yael ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
On Tuesday 17 July 2007 17:19:05 Gabriele D'Andrea wrote:
You can customize the pre-defined Response, Auto-responses and Auto-replies in the Admin-Area of OTRS
Is there a way to move quoted text to the bottom of response?
Is there a way to omit quoted test?
When using pre-defined responses, the response is copied to the end of mail, which is very annoying.
Look at: Admin-Area: -> SysConfig -> Search for "responseformat" -> Go to: "Ticket::Frontend::ResponseFormat:" Hope this helps. Regards, Elias P. -- A really nice number: "09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0"
participants (3)
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Elias Probst -
Gabriele D'Andrea -
Yael Naveh