No matter how hard I try.. OpenNMS integration won't install as it cant see SOAP. I installed it manually via ROOT, using CPAN via root.. NOTHING.. root@c2c-intranet1:/opt/otrs/bin# ./otrs.checkModules o CGI............................ok (v3.45) o Date::Pcalc....................ok (v1.2) o Date::Format...................ok (v2.22) o DBI............................ok (v1.607) o DBD::mysql.....................ok (v4.008) o Digest::MD5....................ok (v2.39) o Crypt::PasswdMD5...............ok (v1.3) o LWP::UserAgent.................ok (v5.819) o Encode::HanExtra...............ok (v0.23) o IO::Scalar.....................ok (v2.110) o IO::Wrap.......................ok (v2.110) o MIME::Base64...................ok (v3.08) o Mail::Internet.................ok (v2.04) o MIME::Tools....................ok (v5.427) o Net::DNS.......................ok (v0.65) o Net::POP3......................ok (v2.29) o Mail::POP3Client...............ok (v2.18 ) o IO::Socket::SSL.............ok (v1.30) o Net::IMAP::Simple..............ok (v1.17) o Net::IMAP::Simple::SSL......ok (v1.3) o Net::SMTP......................ok (v2.31) o Authen::SASL................ok (v2.12) o Net::SMTP::SSL..............ok (v1.01) o Net::LDAP......................ok (v0.39) o GD.............................ok (v2.39) o GD::Text....................ok (v0.86) o GD::Graph...................ok (v1.44) o GD::Graph::lines............ok (v1.15) o GD::Text::Align.............ok (v1.18) o PDF::API2......................ok (v0.73) o Compress::Zlib..............ok (v2.015) o SOAP::Lite.....................ok (v0.710.06) o XML::Parser....................ok (v2.36) ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Wed Sep 23 11:11:55 2009 Message: Sorry, can't install package, because module SOAP::Lite v0.1 is required and not installed! Traceback (13744): Module: Kernel::System::Package::_CheckModuleRequired (v1.106) Line: 2012 Module: Kernel::System::Package::PackageInstall (v1.106) Line: 374 Module: Kernel::Modules::AdminPackageManager::_InstallHandling (v1.81) Line: 1392 Module: Kernel::Modules::AdminPackageManager::Run (v1.81) Line: 670 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 ________________________________ Doug Hall IT Operations Manager Dir Fax Mobile Email +44 (0)1179 303 420 +44 (0)1179 259 954 +44 (0)7966 343 084 dhall@com2com.commailto:dhall@com2com.com Committed 2 Communications Ltd 7th Floor, Whitefriars. Lewins Mead. Bristol. BS1 2NT. UK *** PLEASE NOTE CHANGE OF ADDRESS FROM 19th SEPTEMBER 2009 *** 2nd Floor, The Pithay. Bristol. BS1 2HZ. UK General Web +44 (0)1179 303 450 http://www.com2com.comhttp://www.com2com.com/ ________________________________ NTT Fundraising is a trading name of Committed 2 Communications Ltd, a UK company offering specialist services to the charity sector in telephone fundraising, as well as recruitment, donor relationship management, direct debit and BACs Bureau services - to name a few. For more information visit www.nttfundraising.co.uk. Unless expressly stated otherwise, this message is confidential and may be privileged. It is intended for the addressee(s) only. Access to this e-mail by anyone else is unauthorised. If you are not an addressee, any disclosure or copying of the contents of this e-mail or any action taken (or not taken) in reliance on it is unauthorised and may be unlawful. If you are not an addressee, please inform the sender immediately. You should carry out your own virus checks before opening any attachment. Registered Office: 7th Floor, Whitefriars, Lewins Mead, Bristol BS1 2NT, United Kingdom Registered In England, Registered Trading Number: 06458746
Hi, I want to have Subject to be tagged along with the ticket number, in all mails relating to a particular OTRS ticket. It would be ideal to carry the subject through the lifecycle of the Ticket so that the identity is faster and clearer. the subject should not be change and it should be fixed How can i sort out this problem Thanks you Lakshan
Hi Doug,
Apart from SOAP::Lite the OpenNMS integration currently also requires the
module SOAP::DateTime.
You can see if it's installed via the command:
perl -MSOAP::DateTime -e 1
Please make sure it is installed. You probably can't find it in your package
manager, so you'd have to install via the CPAN.
--
Michiel
On Wed, Sep 23, 2009 at 12:12 PM, Doug Hall
No matter how hard I try.. OpenNMS integration won’t install as it cant see SOAP.
I installed it manually via ROOT, using CPAN via root.. NOTHING..
root@c2c-intranet1:/opt/otrs/bin# ./otrs.checkModules
o CGI............................ok (v3.45)
o Date::Pcalc....................ok (v1.2)
o Date::Format...................ok (v2.22)
o DBI............................ok (v1.607)
o DBD::mysql.....................ok (v4.008)
o Digest::MD5....................ok (v2.39)
o Crypt::PasswdMD5...............ok (v1.3)
o LWP::UserAgent.................ok (v5.819)
o Encode::HanExtra...............ok (v0.23)
o IO::Scalar.....................ok (v2.110)
o IO::Wrap.......................ok (v2.110)
o MIME::Base64...................ok (v3.08)
o Mail::Internet.................ok (v2.04)
o MIME::Tools....................ok (v5.427)
o Net::DNS.......................ok (v0.65)
o Net::POP3......................ok (v2.29)
o Mail::POP3Client...............ok (v2.18 )
o IO::Socket::SSL.............ok (v1.30)
o Net::IMAP::Simple..............ok (v1.17)
o Net::IMAP::Simple::SSL......ok (v1.3)
o Net::SMTP......................ok (v2.31)
o Authen::SASL................ok (v2.12)
o Net::SMTP::SSL..............ok (v1.01)
o Net::LDAP......................ok (v0.39)
o GD.............................ok (v2.39)
o GD::Text....................ok (v0.86)
o GD::Graph...................ok (v1.44)
o GD::Graph::lines............ok (v1.15)
o GD::Text::Align.............ok (v1.18)
o PDF::API2......................ok (v0.73)
o Compress::Zlib..............ok (v2.015)
o SOAP::Lite.....................ok (v0.710.06)
o XML::Parser....................ok (v2.36)
ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Wed Sep 23 11:11:55 2009
Message: Sorry, can't install package, because module SOAP::Lite v0.1 is required and not installed!
Traceback (13744): Module: Kernel::System::Package::_CheckModuleRequired (v1.106) Line: 2012 Module: Kernel::System::Package::PackageInstall (v1.106) Line: 374 Module: Kernel::Modules::AdminPackageManager::_InstallHandling (v1.81) Line: 1392 Module: Kernel::Modules::AdminPackageManager::Run (v1.81) Line: 670 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
------------------------------
*Doug Hall * IT Operations Manager
*Dir ** **Fax ***
*Mobile** **Email** *
+44 (0)1179 303 420 +44 (0)1179 259 954
+44 (0)7966 343 084 dhall@com2com.com
*Committed 2 Communications Ltd** * 7th Floor, Whitefriars. Lewins Mead. Bristol. BS1 2NT. UK
**** PLEASE NOTE CHANGE OF ADDRESS FROM 19th SEPTEMBER 2009 ****
*2nd Floor, The Pithay. Bristol.** **BS1 2HZ. UK*
*General ** **Web *
+44 (0)1179 303 450 http://www.com2com.com
------------------------------ NTT Fundraising is a trading name of Committed 2 Communications Ltd, a UK company offering specialist services to the charity sector in telephone fundraising, as well as recruitment, donor relationship management, direct debit and BACs Bureau services - to name a few. For more information visit www.nttfundraising.co.uk.
Unless expressly stated otherwise, this message is confidential and may be privileged. It is intended for the addressee(s) only. Access to this e-mail by anyone else is unauthorised. If you are not an addressee, any disclosure or copying of the contents of this e-mail or any action taken (or not taken) in reliance on it is unauthorised and may be unlawful. If you are not an addressee, please inform the sender immediately. You should carry out your own virus checks before opening any attachment.
Registered Office: 7th Floor, Whitefriars, Lewins Mead, Bristol BS1 2NT, United Kingdom
Registered In England, Registered Trading Number: 06458746
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how about in Windows environment - i did install the DateTime module, can somebody show me an example of the C:\Program Files\OTRS\OTRS\bin\cgi-bin\opennms.pl file?
thanks!
________________________________
From: otrs-bounces@otrs.org [otrs-bounces@otrs.org] On Behalf Of Michiel Beijen [mb@otrs.org]
Sent: Wednesday, September 23, 2009 7:36 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] OPENNMS SOAP Problem..
Hi Doug,
Apart from SOAP::Lite the OpenNMS integration currently also requires the module SOAP::DateTime.
You can see if it's installed via the command:
perl -MSOAP::DateTime -e 1
Please make sure it is installed. You probably can't find it in your package manager, so you'd have to install via the CPAN.
--
Michiel
On Wed, Sep 23, 2009 at 12:12 PM, Doug Hall
participants (4)
-
Bruno Rubio -
Doug Hall -
Lakshan Fernando. -
Michiel Beijen