There is a bug corrected in version 2.2.7 (not released yet): - (2008/05/15) Fixed bug# 2870 - Customer-Frontend: No Access to Company Tickets (CustomerIDCheck fails). 2008/5/26 Jamie Spence :

I having exactly the same permission issue as Yann is.

I can see the tickets of other customers no issue. When I click to open a ticket I get a permission denied.

In my case both tickets are in the same queue. The only difference is the customer ID.

Any help most appreciated.

Jamie

On Fri, May 23, 2008 at 8:55 PM, Yann JESTIN wrote:

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Hi Bruno,

I'am trying to do the same as Jamie, I've read the admin_book at chapter you mentioned.

I managed to have the new field to put several CustomerIDs, in the customer interface I see tickets from others but I cannot open them, permission denied.

In the Logs in the admin interface I got " Permission denied because module (Kernel::System::Ticket::CustomerPermission::CustomerUserIDCheck) is required (UserID: xxx 'ro' on TicketID: 2)!

How can I open them now that I can see them ?

Thanks,

Yann

Klaus Bruno a écrit :

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Hi Jamie

Read the excellent Manual (available online or on your system otrs/doc/manual/[de|en]/pdf/otrs_admin_book.pdf)

at chapter 11.2.[1|2].1 you will find what you desire

regards, Bruno

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jamie Spence Sent: Friday, May 23, 2008 10:18 AM To: otrs@otrs.org Subject: [otrs] Customer users

Does anyone know if its possible to have a customer user see tickets from multiple customers. Basically see all tickets through teh customer interface? Thanks, Jamie

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