Using ver 2.3.4... When I attempt to search by Ticket# only, I must first select a Search Template. If I don't, I don't get any records back. If I select a template, and then attempt to search by Ticket#, the return set should, but does not, return only that ticket. It ignores the additional criteria that I specify. What do I need to do to be able to search for just one ticket? Thanks, -Ken Ken Anderson Manager, Managed Services OA Solutions Victoria*Vancouver*Edmonton tel. (250) 385-4333 x219 fax. (250) 483-3380 ken.anderson@oasolutions.camailto:ken.anderson@oasolutions.ca www.oasolutions.cahttp://www.oasolutions.ca/ Please note that effective October 1, 2009 OA Solutions' Victoria Office has moved. Our new address is: 200 - 702 Fort Street Victoria, BC V8W 1H2