Have you checked spam rules/quarantine stores? LQ

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tequila Troutman Sent: Monday, June 11, 2007 2:39 PM To: otrs@otrs.org Subject: Re: [otrs] queue notification

I don't get an email notification if a customer submits a ticket into one of these new queues. I have the queues listed in "my queues". I have rights to all groups. I also have new ticket notification set up under my profile. I can see these new queues when I log in. I can get email notifications from the default postmaster queue. I just can't get notifications from any new queues I set up.

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From: Myles Musser Reply-To: "User questions and discussions about OTRS.org" To: "User questions and discussions about OTRS.org" Subject: Re: [otrs] queue notification Date: Mon, 11 Jun 2007 14:24:20 -0400

I assume you mean you don't get notified of new tickets created in these queues. I would double-check that you've got that queue listed as one of your queues.

~Jadon

Tequila Troutman wrote:

...

Hi All,

I am using otrs 2.1 on fedora 4. I get notifications on the default queues but when I set up a new queue I do not get a notification. Can anyone tell me what I am missing?

_________________________________________________________________ Play games, earn tickets, get cool prizes. Play now--it's FREE! http://club.live.com/home.aspx?icid=CLUB_hotmailtextlink1

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~ Jadon Rose

"/Experience a writer's heart"/

UPDATE! At first I thought it was queue specific, but actually I do not get an email update at all if the ticket was logged through the web interface. If the ticket is sent in by customer email and filtered into a specific queue I do get a ticket. It's just not working if the ticket is logged in by using the customer web interface.

From: "LQ Marshall" Reply-To: "User questions and discussions about OTRS.org" To: "'User questions and discussions about OTRS.org'" Subject: RE: [otrs] queue notification Date: Mon, 11 Jun 2007 14:43:01 -0400

Have you checked spam rules/quarantine stores?

LQ

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-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tequila Troutman Sent: Monday, June 11, 2007 2:39 PM To: otrs@otrs.org Subject: Re: [otrs] queue notification

I don't get an email notification if a customer submits a ticket into one of these new queues. I have the queues listed in "my queues". I have rights to all groups. I also have new ticket notification set up under my profile. I can see these new queues when I log in. I can get email notifications from the default postmaster queue. I just can't get notifications from any new queues I set up.

...

From: Myles Musser Reply-To: "User questions and discussions about OTRS.org" To: "User questions and discussions about OTRS.org" Subject: Re: [otrs] queue notification Date: Mon, 11 Jun 2007 14:24:20 -0400

I assume you mean you don't get notified of new tickets created in these queues. I would double-check that you've got that queue listed as one of your queues.

~Jadon

Tequila Troutman wrote:

...

Hi All,

I am using otrs 2.1 on fedora 4. I get notifications on the default queues but when I set up a new queue I do not get a notification. Can anyone tell me what I am missing?

_________________________________________________________________ Play games, earn tickets, get cool prizes. Play now--it's FREE! http://club.live.com/home.aspx?icid=CLUB_hotmailtextlink1

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

--

~ Jadon Rose

"/Experience a writer's heart"/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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