Hi Jurjen, I'm not sure how that problem appeared actually, everything works fine for me. But you may try to highlight , then click on "remove/erase format", not sure though if this will help in anyway, but you can give it a try and let us know how things work. Thanks and Best Regards, Muhammad El-Sergani. On Tue, Apr 19, 2011 at 10:42 AM, wrote:

nobody an idea?

Or is my question not clear?

BR Jurjen

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*From:* jverhoeff@beckhoff.nl [mailto:jverhoeff@beckhoff.nl] *Sent:* donderdag 31 maart 2011 15:08 *To:* otrs@otrs.org *Subject:* [otrs] remove html code in answer

Hi experts,

I (want to) use the tag in a response template / answer.

(Admin--> responses)

But when the previous email (BODY) has HTML-code (most emails these days do) it shows a lot html code in the edit field like (</br>) instead of interpreting this.

Is it possible to remove html from this field?

something like RemoveHtml()

Thanks

Met vriendelijke groet / Gruß / Best Regards,

Jurjen Verhoeff

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