Hi there, The actual settings works only when you click on the queues directly and is NOT active in the "my queues view". That is really annoying. Can we consider this as a bug? ________________________________ Ticket::Frontend::AgentTicketQueue###QueueSort: Sort the tickets when a single queue is selected in the QueueView in ascending or descending order (after the tickets are sorted by priority). Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the QueueID for the key and 0 or 1 for value. Key Content ________________________________ Ticket::Frontend::AgentTicketQueue###SortBy::Default: Default sort criteria for all queues displayed in the QueueView after sort by priority is done. Age Queue Subject Ticket TicketEscalation TicketFreeKey1 TicketFreeKey10 TicketFreeKey11 TicketFreeKey12 TicketFreeKey13 TicketFreeKey14 TicketFreeKey15 TicketFreeKey16 TicketFreeKey2 TicketFreeKey3 TicketFreeKey4 TicketFreeKey5 TicketFreeKey6 TicketFreeKey7 TicketFreeKey8 TicketFreeKey9 TicketFreeText1 TicketFreeText10 TicketFreeText11 TicketFreeText12 TicketFreeText13 TicketFreeText14 TicketFreeText15 TicketFreeText16 TicketFreeText2 TicketFreeText3 TicketFreeText4 TicketFreeText5 TicketFreeText6 TicketFreeText7 TicketFreeText8 TicketFreeText9 TicketFreeTime1 TicketFreeTime2 TicketFreeTime3 TicketFreeTime4 TicketFreeTime5 TicketFreeTime6 (Default: Age) ________________________________ Ticket::Frontend::AgentTicketQueue###Order::Default: Sort order for all queues in the QueueView after priority sort. Down Up (Default: Up) Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.