You can use templates or just throw in a script. start here: http://forums.otterhub.org/viewtopic.php?t=17955 Yes, it's "State" instead of "CC" but I think you should figure it out if you "View Source" on a rendered web page and/or "inspect element" to get the DOM name of the cc field to populate. On Thu, Nov 22, 2012 at 4:26 AM, wrote:

Hi !

I want to create a responce-draft where the field "CC-recipient" is filled automatically with a certain email-address. Is that possible ? We´re using the otrs version 3.1.11 Every tipp is welcome :-)

Best regards, Stefanie Krüger --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs