Users adding phoneticket without becoming the owner
Hi all, Some users in our system are only allowed to add new phone and emailtickets. I managed to limit their rights to only adding and viewing tickets. But when the add a ticket they become automatically the owner of the ticket. Is there a way to disable this? Because when they are the owner they have rights to close it and some other things. Thanks, Mikhail m.pauw@yucat.com mailto:m.pauw@yucat.com Tel: +31 (0)343 529 529 Fax: +31 (0)343 529 530 Yucat mobile business solutions Postbus 208 * 3970 AE Driebergen Hoofdstraat 248 * 3972 LK Driebergen info@yucat.com mailto:info@yucat.com * www.yucat.com http://www.yucat.com/ Disclaimer The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.
Hi Mikhail,
Hi all,
Some users in our system are only allowed to add new phone and emailtickets. I managed to limit their rights to only adding and viewing tickets. But when the add a ticket they become automatically the owner of the ticket. Is there a way to disable this? Because when they are the owner they have rights to close it and some other things.
If you are trying to prevent users from closing tickets, but still want them to be able to open tickets, you should work with ACL's Please look at this FAQ: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 I hope this helps. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
Hello Shawn, Thanks a lot for your reply. It looks like something I really can use to have a better control over our system. Thanks, Mikhail -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Shawn Beasley Sent: vrijdag 22 februari 2008 19:37 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Users adding phoneticket without becoming the owner Hi Mikhail,
Hi all,
Some users in our system are only allowed to add new phone and emailtickets. I managed to limit their rights to only adding and viewing tickets. But when the add a ticket they become automatically the owner of the ticket. Is there a way to disable this? Because when they are the owner they have rights to close it and some other things.
If you are trying to prevent users from closing tickets, but still want them to be able to open tickets, you should work with ACL's Please look at this FAQ: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 I hope this helps. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
participants (2)
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Mikhail Pauw -
Shawn Beasley