I would like to ignore all incoming messages sent to otrs@mydomain.com, EXCEPT for messages that contain 'ticket' in the subject. How can I do this? I tried following but the rules don't seem to work this way. Thanks for any help. - Jonas #ingore all $Self->{'PostMaster::PreFilterModule'}->{'1-Match'} = { Module => 'Kernel::System::PostMaster::Filter::Match', Match => { To => '@' }, Set => { 'X-OTRS-Ignore' => 'yes', }, }; #don't ignore exception $Self->{'PostMaster::PreFilterModule'}->{'2-Match'} = { Module => 'Kernel::System::PostMaster::Filter::Match', Match => { Subject => 'ticket' }, Set => { 'X-OTRS-Ignore' => 'no', }, };
Hi Jonas, On Mon, Aug 23, 2004 at 09:43:43PM -0700, Jonas wrote:
I would like to ignore all incoming messages sent to otrs@mydomain.com, EXCEPT for messages that contain 'ticket' in the subject. How can I do this? I tried following but the rules don't seem to work this way. Thanks for any help. - Jonas
Ignore all from otrs@mydomain.com with Ticket in subject: [Kernel/Config.pm] $Self->{'PostMaster::PreFilterModule'}->{'1-CustomFilter'} = { Module => 'Kernel::System::PostMaster::Filter::Match', Match => { From => 'otrs@mydomain.com', Subject => 'ticket', }, Set => { 'X-OTRS-Ignore' => 'yes', }, }; [...] Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Hello First one step at a time a try to migrate OTRS 1.1.3-1 RPM from redhat9 to Mandrake 10 Official Second, after it will work , i will upgrade otrs to 1.2.4 then 1.3 in october #uname -a Linux glouglou 2.6.3-7mdk #1 Wed Mar 17 15:56:42 CET 2004 i686 # rpm -q -a | egrep -i 'apache|mysql' libmysql12-4.0.18-1mdk apache2-mod_ssl-2.0.48-6mdk apache2-common-2.0.48-6mdk apache2-mod_disk_cache-2.0.48-6mdk apache2-mod_proxy-2.0.48-6mdk apache2-mod_suexec-2.0.48-1mdk perl-Mysql-1.22_19-9mdk apache-conf-2.0.48-2mdk apache2-2.0.48-6mdk apache2-mod_php-2.0.48_4.3.4-1mdk apache2-mod_perl-2.0.48_1.99_11-3mdk MySQL-common-4.0.18-1mdk MySQL-4.0.18-1mdk apache2-modules-2.0.48-6mdk apache2-mod_cache-2.0.48-6mdk MySQL-client-4.0.18-1mdk i usually use the RPMS for Red HAt , so with Mandrake i try the tarball as documented but i think , some files in /etc/httpd/conf.d and /etc/rc.d/init.d/otrs ... miss ! all preliminary tests seem good . I do want to keep all tickets informations and accounts in this migration ! I copied the otrs dirs from RedHat9 to Mandrake 10 and /var/lib/mysql base but it did not work. Can someone give me any hints for the migration (I don't know mysql at all neither php) Thank you for your nice job Jerome Le Montreer
participants (3)
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jerome＠lemontreer.net -
Jonas -
Martin Edenhofer